SHIPPING & RETURNS
All orders can take 1-4 days of processing time before it is shipped out.
Please take the processing time into consideration when placing your order for expedited shipping.
Please also remember that our business hours are Monday-Friday, 9:00AM-5:00PM CST. Orders placed on the weekend will not be processed until the following week.
All orders are processed on a first come first serve basis.
All orders are shipped through Federal Express (FedEx). Shipping pricing is determined by FedEx. If you have any questions about shipping or order processing, please contact our Online Sales department at 800-248-3858 ext. 110 or email email@example.com.
Team Essations values giving our customers a quality experience when they shop with us! To further enhance that experience, we are now offering flat rate shipping to help make the products more accessible.
REFUNDS & EXCHANGES
If you received your order and it was shipped incorrectly (i.e. you didn't receive what you ordered), you can either return the received items for refund or exchange. Any items received based on company (Essations, Inc) error and returned for exchange or refund can be returned through FedEx at the expense of the company. The company will send out replacements for any orders shipped incorrectly at no cost to the customer. Please contact us via email at firstname.lastname@example.org with your order number, you contact information and we will contact you with further instruction.
If you receive the correct order and decide to return the items for exchange or refund, you please contact us via email at email@example.com with your order number, you contact information and we will contact you with further instruction. You will be responsible for returning the unopened and unused items to our home office address at 3215 Butler Street, South Chicago Heights, IL 60411.
All refunds will be credited to your original form of payment.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return if there is a billing difference.
Shipping Charges: Unless the requested refund is due to company error, we cannot refund shipping charges. Once the returned items have been received by the company, you will be refunded the amount of the product less the shipping charges. Your return will be processed within 5-10 business days after we received the returned items.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
We are unable to accept the following returns:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10-14 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Essations, 70 North St. , Park Forest IL 60466, United States.